A refund of the fee paid for access to the test is provided if the purchaser sends written notice via
form available online at support.giuntipsy.com stating that he/she wishes to exercise the right of withdrawal
within 14 calendar days from the purchase as governed by Article 52 et seq. of Legislative Decree 206/2005.
In the period referred to (14 calendar days from the purchase of access), if you do not take advantage of the attempt
test and do not give appropriate written notice as indicated above, you will not be entitled to a refund of the
fee for the test (see paragraph "unexcused absence").
Some examples:
- if on Day 1 the candidate books a test for Day 20, he/she may exercise the right of withdrawal by
communicating it by day 14 at 11:59 pm.
- If on day 1 the candidate books a test for day 8, he/she may exercise right of withdrawal and obtain
then a refund of the fee only by communicating it by day 7 at 23:59. After that date, the
candidate will be considered absent and no refund will be provided.
There will be no refund of the fee paid if the test is cancelled due to violation of the
regulations or for incorrect or failure to start the proctoring systems.